Support
A real person reads every message. Write to us and we will reply within two working days — usually sooner. If something below already answers your question, it will be faster than waiting for us.
Contact us
General help, bugs, feedback
Anything about how the app works, something broken, or something you wish it did.
Your data and privacy
Most questions are already answered in writing, and reading takes less time than waiting on us:
- Privacy Policy — what we collect, who processes it, where it goes, how long we keep it, and your rights.
- Consumer Health Data notice — the health-specific detail, including what counts as health data and how sharing works.
- Delete your account or some of your data — step by step, including deleting parts of your data while keeping your account.
To actually make a request — access, correction, deletion, or a complaint — write to our Privacy / Grievance Officer from the email address on your account.
It helps if you tell us the email address on your account, the device you are using, and what you expected to happen. Please do not send passwords — we will never ask for one.
Subscriptions and billing
How billing works
Subscriptions are purchased and billed by Apple or Google, not by us. We cannot see your card, charge you directly, or cancel on your behalf. What we can do is help you find the right setting and sort out anything on our side.
Cancel a subscription
- iPhone or iPad: Settings → tap your name → Subscriptions → Trackr → Cancel Subscription.
- Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Trackr → Cancel.
Cancelling stops future charges. You keep access until the end of the period you have already paid for.
Free trial
If your plan includes a free month, cancel at least 24 hours before it ends to avoid being charged. The app shows the exact terms before you start, and only ever names a trial length the store itself has confirmed.
Restore a purchase
Changed phone, reinstalled, or signed in again and your subscription is missing? Open the subscription screen in the app and tap Already subscribed? Restore. Make sure you are signed in to the same Apple Account or Google account that bought it — that is the most common reason a restore appears to fail.
Refunds
Refunds are handled by the store that took the payment. On iOS, use reportaproblem.apple.com. On Android, use Google Play's order history. If a charge looks wrong to you, email us as well and we will help you chase it.
Deleting your account does not cancel your subscription. Billing is held by Apple or Google. Cancel there first, or you may keep being charged for an account that no longer exists.
Account and sign-in
- Cannot sign in: check you are using the same email or phone number you signed up with. Codes can take a minute to arrive and sometimes land in spam.
- Wrong data showing: tell us what you are seeing and we will look. Do not delete anything first — it is easier for us to diagnose while it is still there.
- Delete your account: see the delete account page for step-by-step instructions and exactly what gets removed.
Family plans
One subscription can cover a household of up to five people. Each member signs up with their own account and gets their own coaching — the plan is shared, the profiles are not. If you are already paying for your own subscription and then join someone else's family plan, remember to cancel your own in the store, or you will be paying twice. We cannot cancel it for you.
What Trackr is, and is not
Trackr is a general wellness app. Our coaches help you plan food, movement, sleep and habits. Trackr does not diagnose or treat, and does not give medical advice. If you choose to share lab results with us, we may use them to shape the food and movement we plan for you — for example, weighting your meals towards iron if your ferritin is low. That is planning guidance, not a clinical opinion, and it is not a substitute for your doctor. If something you tell us warrants a professional, we will say so and encourage you to speak to one. For anything urgent, contact your local emergency services or a qualified clinician — please do not wait on an email from us.
Company
Trackr is operated by Thus And Also Technologies Private Limited (CIN: U74999DL2017PTC310852), 19/13 West Patel Nagar, New Delhi — 110008, India.
See also our Terms of Service, Privacy Policy and Consumer Health Data notice.